Shipping Policy

At ELIRA VOGUE, we highly value an efficient shipping process to ensure your order is processed as quickly and smoothly as possible. Below you will find all the details about our shipping policy:

Order Processing

All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Processing begins once we have received confirmation of your order via email. Once your order has been processed, you will receive a shipping confirmation by email.

Shipping Costs

At ELIRA VOGUE, we aim to make shopping simple and affordable. Therefore, we offer standard shipping rates that are favorable to our customers. In most cases, shipping is free unless otherwise stated.

Standard Shipping Rates:

  • International: Free shipping for standard products with tracking

  • Europe: Free shipping for standard products with tracking

Shipping Times & Methods

Below are estimated delivery times and shipping methods for your reference:

  • 5–9 business days: International shipping with free shipping for standard products

  • 5–9 business days: European shipping with free shipping for standard products

  • 7–12 business days: International shipping with free shipping for large products

  • 7–12 business days: European shipping with free shipping for large products

Note: While we do our best to deliver your order on time, we are not responsible for delays caused by the carrier.

If you have any questions or need more information about our shipping policy, please contact our customer service team.

Return Policy

At ELIRA VOGUE, we understand that a product may not always meet your expectations. Therefore, we have established a return policy to assist you in such cases. Below you will find the details of our return procedure:

Return Period

You have the right to return your purchase within 14 days of the delivery date, provided the item is unused and in its original condition.

Refunds

When returning an item, we will refund the full purchase price minus the return shipping costs.
Note: Some items are excluded from returns for hygiene reasons. This will be clearly stated on the relevant product page.

Damaged Items

If your order arrives damaged, please contact us immediately at support@eliravogue.com. Include your order number and a photo of the damaged item. We handle these cases individually and always strive to find a suitable solution.

Processing Refunds

Once we have received and inspected your return, we will email you a confirmation of receipt.
You will also be informed whether your refund has been approved or denied.
If approved, the refund will be processed within 14 business days to your credit card or original payment method—usually sooner.

Order Handling

Orders are processed within 1–3 business days, excluding weekends and public holidays.
Pre-ordered items are processed within 1–3 business days after arriving at our warehouse.

After a successful order, you will receive a confirmation email with your order details.
If you have not received an email, please check your spam folder or contact us for confirmation.

Due to our commitment to fast order processing and immediate shipping, it is not possible to cancel an order once placed.

If you wish to make changes to your order, please contact us immediately at support@eliravogue.com. Note that changes are no longer possible once your order has been shipped.

Important Note on Address Details

It is your responsibility to enter and verify the correct delivery address.
ELIRA VOGUE is not responsible for non-receipt of your order due to incorrect address details.
If a return occurs due to an incorrect address, we will refund the original order amount (minus shipping costs) and ask you to place a new order.